Terms of Service

Reckon is a public-records publication. We compile state-licensing inspection histories of senior housing communities and present them, with our methodology, free to read. We are not a medical, legal, or financial advisor. Nothing on this site is a substitute for professional advice or for visiting a community in person.

Every record published on Reckon is sourced from a specific public document on a specific date. We summarize the regulator's words and compute derived statistics, including the Reckon Rating. We do not editorialize and we do not characterize. The site reflects the regulator's record as of the date we ingested it. Subsequent regulator actions, including corrected reports and updated plans of correction, are reflected in subsequent ingests.

Reckon is a faithful report of official government records. When we describe a finding, we are reporting what a state licensing agency found and recorded, not making our own claim about a community or its operator. Any characterization in that finding belongs to the regulator, not to us. Reports of this kind are protected under the fair-report privilege, which in California is the fair and true report privilege, Cal. Civ. Code § 47(d), and by related protections for accurate accounts of official proceedings and public records. Reckon publishes on a matter of public interest, the regulatory safety record of licensed senior housing, and relies on the protections the law gives speech on public issues, including anti-SLAPP statutes such as Cal. Civ. Proc. Code § 425.16. The Reckon Rating is our opinion, computed by a transparent method we publish, and is based only on the disclosed public record, not on private knowledge about any community.

We work hard to publish accurate records. We do not guarantee that every inspection, rating, or fact on the site is current, complete, or free from error. Inspection cycles vary by state. Operators may change. Records get amended. If you find a mistake, write to us using the address below. Read the methodology for the data lineage behind every claim.

The inspection records on Reckon describe operators and communities that are the subjects of public licensing records. We do not characterize operators. We summarize the regulator's filings. If you operate a community and believe a record on Reckon is inaccurate against the source document, write to us. We will investigate and, where supported by the source, correct.

We hold the source document behind every record we publish, and a correction request is decided against that document and the regulator's own record, not against a characterization of it. If a regulator amends or withdraws a finding, that change flows through to Reckon on a later ingest. If you tell us about a documented error and we can confirm it against the source, we correct it promptly. The right path for a disputed finding is the correction process here and, where you disagree with the underlying record, the regulator that issued it. Reckon does not assert the truth of a regulator's finding beyond reproducing it accurately, and a published record is not a statement by Reckon that an operator did anything. It is a statement of what the public record says.

If you create an account, you agree to provide accurate information and to keep your sign-in credentials secure. You are responsible for activity that happens through your account. We may suspend accounts that violate these terms or that we reasonably believe are being used to harm others.

If you contribute information to Reckon (for example, a rate card from a tour, or a correction to a published record), you confirm that you have the right to share it and you grant Reckon a non-exclusive, royalty-free license to use, store, and publish that information as part of the database. We review contributions before publishing and may decline contributions for any reason, including suspected inaccuracy.

We respect copyright and we expect the people who contribute to Reckon to do the same. If you believe something on Reckon infringes a copyright you own or control, send a notice to our designated agent at the address below. Under the Digital Millennium Copyright Act, 17 U.S.C. § 512, your notice needs to include enough for us to act on it: your signature (electronic is fine), identification of the work you say was infringed, identification of the material on Reckon you want removed and where it is, your contact information, a statement that you believe in good faith the use is not authorized, and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or are authorized to act for the owner.

When we receive a proper notice, we remove or disable the material and, where there is an identifiable contributor, tell them. If you are that contributor and you believe the material was removed by mistake or misidentification, you can send a counter-notice with the same kind of detail. We have a policy of ending the access of people who repeat infringement. We keep this process so that contributions like rate cards and corrections can stay open without putting anyone's copyright at risk.

By using Reckon you agree not to:

• Scrape Reckon at scale or build derivative datasets without a license from us.
• Use the site to harass operators, residents, or families.
• Represent Reckon information as your own commercial product without a license.
• Use Reckon data to coordinate with other operators on pricing, resident mix, or market behavior.

We reserve all rights not expressly granted.

To the maximum extent permitted by law, Reckon is provided as is and without warranties of any kind, express or implied. We are not liable for indirect, incidental, special, or consequential damages arising from your use of the site. Your use of inspection data to make a senior-housing decision is at your discretion and remains your responsibility.

To the extent the law allows, the total liability of Reckon and the individual who operates it, for any claim relating to the site, will not exceed one hundred US dollars. Reckon is offered free to read, and this limit reflects that.

If something you do on Reckon causes a claim against us, you agree to cover us for it. To the extent the law allows, you will defend and hold harmless Reckon and the people who run it from claims, damages, and reasonable legal costs that arise out of your use of the site in a way these terms do not allow, or out of anything you contribute. This matters most for contributions: if you submit a rate card, a correction, or any other material, and that material turns out to infringe someone's rights or to be false, the responsibility for that content is yours, not ours.

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act for anything about arbitration. For the limited claims that may be brought in court rather than arbitration, those claims belong in the state or federal courts located in California, and you and Reckon agree to that venue. Nothing here takes away a consumer-protection right you have under the law of the place you live that cannot be waived by agreement.

We would rather solve a problem directly, so please write to us first and give us a chance to make it right. If we cannot, you and Reckon agree to settle any dispute through binding arbitration administered by JAMS under its Consumer Arbitration rules, rather than in court. The Federal Arbitration Act governs this agreement to arbitrate. One judge, called an arbitrator, decides the case, and the decision can be entered in any court with jurisdiction.

Two things are carved out. Either of us can still bring a claim in small-claims court if it qualifies, and either of us can ask a court for an injunction to stop infringement or misuse of intellectual property while the rest of the dispute proceeds.

Disputes are handled on an individual basis. You and Reckon each waive the right to bring or join a class action, a class arbitration, or any other representative proceeding. The arbitrator may not combine more than one person's claims into a single case. If this waiver is found unenforceable as to a particular claim, that claim, and only that claim, proceeds in court, and the rest stays in arbitration.

You can opt out of this arbitration agreement. Email the address below within thirty days of first accepting these terms and say that you opt out of arbitration. If you opt out, neither the arbitration requirement nor the class-action waiver applies to you, and the rest of these terms still does.

We may update these terms as the product evolves. When we do, we update the date at the top of this page. For a material change, including any change to how disputes are resolved, we post a notice on the site and, where you hold an account, email the address on your account at least thirty days before it takes effect. If you keep using Reckon after that, you accept the updated terms. If you do not agree, you can stop using the site and, if you have an account, close it.

Questions about these terms? Email hello@reckonindex.com. For formal legal notices, including copyright notices to our designated DMCA agent and notices that you are opting out of arbitration, write to legal@reckonindex.com.